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**These instructions must be followed exactly.

TO SEND MONEY TO AN INMATE**
Money orders or cashier checks are accepted by mail and must be made payable to the name given to the inmate when the inmate was placed in jail.
  • The inmate's date of birth and Positive Identification Number (PID number) must be written on the face of the money order/cashier's check. This information can be obtained from the inmate. If the inmate expects to receive money, it is their responsibility to give this information to his/her family and friends.

  • The sender's name and address must be written on the face of the money order/cashier's check. Be sure to write the sender's return address on the envelope. Address the envelope to the inmate's name, spelled as he/she is incarcerated to:

    Post Office Box 31427
    Charlotte, NC 28231-1427
**Do not send mail to an inmate at this address.
  • Funds can also be deposited to an inmate's account through TouchPay. A TouchPay kiosk machine is located in the lobby of Jail Central and Jail North. Money deposited in this machine will go to the inmate's Trust Account.

  • There is also a toll free number to fund inmate accounts through TouchPay – 1-866-232-1899. When using the toll free number you will be asked for the Facility Locator Number – that number is 228201.

  • TouchPay is also available online at touchpaydirect.net.
TO INQUIRE ABOUT A SUSPECTED LOST MONEY ORDER/CASHIER'S CHECK**
If you suspect a money order/cashier's check has not been received or credited to an inmate's account, you must submit, in writing, your inquiry to:

Mecklenburg County Sheriff's Office
Inmate Trust Account Department
801 E. Fourth Street
Charlotte, NC 28202

You must include the inmate's name, as given when incarcerated, PID number and date of birth. The inmate's PID and DOB information is available under the "Inmate Lookup" section of this web site, if the inmate has not contacted you with the proper information. You should also include the sender's name, address and phone number (if you wish to be contacted). The money order receipt number or cashier's check number must be included for verification. No phone inquiries will be accepted.
  • Inmate's incarcerated in the Mecklenburg County Jail are assigned an account number that will always remain the same.

  • A maximum amount of $300 is allowed in an inmate's account.

  • No information concerning an inmate's account is given to anyone except the inmate.

  • All personal and commissary items are purchased by inmates through an automated system.

  • Medical services are available and provided. These services are chargeable fees and should be paid for by all inmates. However, no medical service is denied due to inability to pay.

  • Money orders received after an inmate's release will be returned to sender.

  • Commissary orders not received for those inmates being transferred to another facility should receive a check for the amount of the order. Transferred inmate's are encouraged to leave a forwarding address or mail their forwarding address after they have been transferred.

  • Those inmates released and not transferred to another facility, have seven (7) days to pick up any undelivered commissary order due them. Otherwise, the order is donated to a non-profit organization.

  • A money release is allowed seven days a week, 8 am - 5 pm only excluding holidays. The minimum amount allowed to release is $25.00. There is a $2.00 fee for a money release. The money release form must be picked up at the facility in which the inmate is being housed. The money release form must be completed and brought to the Central Jail facility by the person requested to receive the money. A valid ID is required of the person assigned to receive the money release. Only checks are issued for a money release.

If you need information not listed above please call 704-353-0814 between the hours of 8am - 5pm seven days a week or download the inmate handbook.

INMATE TRUST ACCOUNT - PROCEDURES
  1. When an inmate is incarcerated and dressed out, all money, checks, money orders, etc. are to be turned in to the inmate finance personnel. Any check or money taken from the inmate that does not meet the proper criteria for deposit will be held and given to the inmate at his release. A receipt of all transactions will be given to the inmate at the time finance takes possession for safe keeping and control. Any money withheld by an inmate at dress-out or money/checks, etc. found in the possession of an inmate from this point on is considered contraband. This money or check is turned over to inmate finance with an incident report describing the episode. This money will be entered in the inmate's account, but will not be eligible for release to any outside friends or family. If money is found by an inmate on county property, it should be forwarded to inmate finance with an incident report and will be forwarded to business management for proper distribution.

  2. Only payroll checks on his/her person at incarceration will be considered for deposit. If an inmate requests that finance deposit his/her payroll check, there will be a (10) ten business day hold on all payroll checks approved for deposit.

  3. ONLY money orders or cashiers' checks are accepted by mail for deposit to any inmate's account with the exception of checks received from another prison or jail when an inmate is transferred. All money orders or cashiers' checks must be mailed to the following address. NO CASH IS ACCEPTED. IT WILL BE RETURNED.

    INMATE'S NAME
    P O BOX 31427
    CHARLOTTE, NC 28231-1427

    • A $300.00 total maximum balance is allowed in an inmate's account, but all money received at incarceration is deposited regardless of the amount.
    • The money order/cashiers' check must be made payable to the inmate's name as incarcerated.

    • His/her date of birth and Positive Identification Number (PID) must be written on the money order or cashiers' check. THIS INFORMATION MUST BE THE SAME AS IT APPEARS ON THE INMATE'S BRACELET.

    • The purchaser's name and address in full must be written on the money order or cashier's check and written as a return address on the envelope. The envelope must be addressed to the inmate's name as incarcerated to be accepted and processed.

    • All money orders and cashiers' checks are deposited without endorsement of the inmate.

    • It is the responsibility of the inmate to give proper procedure information to family and friends they so desire.

    • If these procedures are not followed, money orders and cashiers' checks are returned at the inmate's expense.

    • No personal mail is accepted at the above address. It will be returned to sender at the inmate's expense.

  4. All money orders or cashier's checks received are posted and deposited with receipts forwarded to the inmates displaying the sender's name, Monday through Friday.

  5. No information concerning an inmate's account is given to anyone on the telephone or in person at the jail facility except verification with bondsmen. Amounts are not given to bondsmen, only verification to guarantee the bond amount.

  6. Sheriff's personnel are NOT allowed to call the inmate trust department (inmate finance) for any inmate inquiring on his/her account.

  7. No inmate will be refused medical services if he/she is indigent. However, medical charges received for all inmates from the medical department will be deducted from their accounts. Inmate's can have an owed balance when released which is collectible upon any future incarcerations in the Mecklenburg County Jail. Outstanding balances can be paid (total or installments) at any time to the inmate trust account department (inmate finance). Federal and Immigration inmates have a 30 day notice given to them when incarcerated that eliminates medical charges for the first 30 days of incarceration. However, over-the-counter medications are billable with no waiting period.

  8. Notary services needed by an inmate should be requested through Inmate Programs. There is a $5.00 charge for those inmates with money in their account for each paper notarized.

  9. Personal and/or commissary items are purchased by the inmate through a telephone provided in all PODS. Inmate's must know their PID number and PIN number to place an order. These numbers are given to all inmates at dress-out with a copy of all trust account procedure, all telephone ordering instructions, the commissary schedule, and items sold with the price list. This information should be kept in confidence by each inmate and not shared or given to anyone. Inmates may not share accounts. All inmates are required to wear a bracelet at all times with his/her picture and PID number on it. No commissary will be delivered to an inmate not wearing his/her bracelet. A replacement fee of $5.00 will be charged to the inmate's account when it is determined to be vandalized by the inmate.

  10. All under clothing must be purchased by the inmate through the commissary vendor. No sock, shoes, t-shirts or under garments will be accepted from any outside source.

  11. An inmate is allowed to spend a maximum amount of $100.00 a week through the commissary vendor. An inmate is allowed to place two orders a week with a maximum of $50.00 per order.

  12. Indigent items may be purchased by any inmate that meets the qualifications and definition as being indigent. That definition is "ANY INMATE WHO DOES NOT HAVE A BALANCE OF $3.01 IN HIS/HER ACCOUNT IN A TEN DAY PERIOD." A hygiene kit (indigent kit) containing a comb, soap, toothbrush, toothpaste and deodorant) and/or a stationary kit containing two stamped envelopes, 2 sheets of paper and a pencil may be purchased weekly. The inmate's account is charged and he/she will carry an outstanding balance. This outstanding balance can be paid after the inmate's release in full or in several payments for their convenience. Any owed balance will be collected with each incarceration when an inmate returns with money.

  13. All inmates will be escorted to the inmate release area at the Central jail to receive any balance, and close his/her account. The inmate may receive cash, check or both. This factor is determined solely by finance personnel at the time of release.

  14. The main office for the Finance –Inmate Trust Account Department is located at 5225 Spector Drive, Charlotte, NC 28269. Money releases for inmates will be handled at the main office only, 7 days a week, 8:00 AM – 5 PM excluding holidays. Only one (1) money release is allowed by an inmate during his/her entire incarceration. Only money and/or checks an inmate has properly relinquished at booking are permitted for release. No money received from a shakedown (contraband) will be allowed for release. The money release form must be submitted by the inmate and brought to the finance office at the Central jail by the person the money release is payable to. It must be received in inmate finance on the actual date written on the form. It must, also, be picked up at the facility in which the inmate is housed. All money releases are verified by finance. Inmates that qualify for cash bond release can sign a money release payable to "The Clerk of Superior Court" and a check will be forwarded accordingly. The money must have been deposited from an intake credit at dress-out. A $2.00 charge will be applied to the inmate's account on a money release. Money releases for cash bond can be processed twenty-four hours a day, seven days a week.

  15. An inmate moved to an Administrative Detention Unit that has purchased a commissary order prior to his/her restriction, will receive that order, to include all food items. However, any inmate placed on Disciplinary Detention to serve time in that unit, will only be allowed to order hygiene and stationary items until his/her sentence is complete.

  16. Released inmates, with exception to those transferred to another facility, who have placed a commissary order, but not received it prior to his/her release will have seven (7) days to pick up their order from the finance department at the Central jail, 801 East Fourth Street. If the order is not picked up within the seven (7) of normal delivery, the order will be donated to a non-profit organization chosen by The Mecklenburg County Sheriff's Office. No credit will be given to inmates released except those being transferred to another facility. A credit form should be given to Federal and Immigration inmates being transferred. This completed form should be given back to inmate finance personnel at the time of his/her release or can be taken by the inmate and returned to the address on the form, if he/she does not know their forwarding address at that time. Department of Corrections' inmates will not have to complete this form.

  17. Indigent inmates in need of shower shoes are allowed one (1) pair every 60 days by writing the inmate finance department. Shower shoes for indigent inmates are not ordered through commissary. If approved, the inmate's account will be charged and the shoes will be delivered to the inmate.

  18. Copies needed by inmates should be requested through the Librarian. Charges are posted in the Library and if the inmate has money in his account, will be submitted by the Librarian to inmate finance. A receipt will be forwarded for these charges. Indigent inmates can not receive copies.